Incidents reported on status page for PracSuite https://status.pracsuite.com/ https://d1lppblt9t2x15.cloudfront.net/logos/1fcafd1ff8989c4cff52e8092d51a1e0.png https://status.pracsuite.com/ en https://status.pracsuite.com/incident/935540 Thu, 25 Jun 2026 23:00:00 -0000 https://status.pracsuite.com/incident/935540#7de6a166d6fb3b2d434f9761670eacc27237de8fdce738deaa44fa9c579bb5c6 The issue has now been resolved for new SMS messages being sent. We have successfully resent all automatic SMS appointment reminders and follow-up messages sent during the outage window (between 2:30pm yesterday and 1:30am this morning). Unfortunately, ad-hoc SMS messages and bulk SMS sent via reports or campaigns during the outage window have not been resent at this time. We are continuing to investigate the possibility of resending these messages and will provide a further update. As previously communicated, we recommend contacting patients directly if you do not see a delivery receipt against a patient appointment or message, particularly where this may affect their attendance at your practice today. https://status.pracsuite.com/incident/935540 Thu, 25 Jun 2026 21:40:00 -0000 https://status.pracsuite.com/incident/935540#fcdae561fb32f75b346e7f740f6a30e1a9d419280f29a184ad9e311449c517f5 The issue has now been resolved for new SMS messages being sent. However, we have been advised that some SMS messages sent during the outage window (between 2:30pm yesterday and 1:30am earlier this morning) may not have been delivered. This may include appointment reminders and other patient SMS messages. As a precaution, we are working as a priority to resend all SMS messages sent from 2:30pm on 25/06/2026 that do not have an associated delivery receipt. This means some messages may arrive late or may be delivered more than once. We will provide an update once this has been actioned. We recommend contacting patients directly if you do not see a delivery receipt against a patient appointment or message, particularly where this may affect the patient’s attendance at your practice this morning. https://status.pracsuite.com/incident/935540 Thu, 25 Jun 2026 11:25:00 -0000 https://status.pracsuite.com/incident/935540#d370163f063377dc76d5318c74de38ded64126a2c11e8e6f87787ccec6dcecdb Currently, our SMS carrier is having technical issues, which is affecting the delivery of SMS send from PracSuite. ​ We are continually monitoring the situation and will provide more details as they become available. ​ Unfortunately, it is possible that some SMS sent after 2:30PM on 25/06/2026 will not be delivered. This may include appointment SMS reminders and other patient SMS. We recommend contacting patients directly if this may affect their attendance at your practice. https://status.pracsuite.com/incident/935540 Thu, 25 Jun 2026 07:08:00 -0000 https://status.pracsuite.com/incident/935540#15554f16bc15a9dc24c58e25dd2b7347a341b05adb0b69039017de1c0500a6fd Our SMS provider is currently experiencing an outage causing delays to outbound message delivery for all customers, including PracSuite users. Please be aware that SMS messages are delayed — they are queued and should be delivered automatically once the issue is resolved. We'll share another update as soon as we have more information. https://status.pracsuite.com/incident/476281 Thu, 12 Dec 2024 00:46:00 -0000 https://status.pracsuite.com/incident/476281#d2cb5fa6f2231637bff6a49deec1c628dc63463e4bb275ff83c5d014018f96c8 PracSuite AI is currently experiencing issues due to a global outage with our third-party generative AI platform. This is impacting the ability to generate AI notes in PracSuite. We apologise for the inconvenience and will provide updates as they become available.